Digital Workflow Guide

Exporting Cases from Dandy

Follow these steps to download your digital case files from Dandy and submit them directly to our lab — no shipping required.

STEP 01

Open Your Case in Dandy

STEP 02

Inside the case, click the Files or Attachments tab — this is where your scans, photos, and prescription are stored.
You should see all digital assets associated with the case: STL files, intraoral scans, X-rays, and any photos.
If you don't see a Files tab, look for a Download or Export button near the top of the case page.

STEP 03

Click Download All or select individual files you want to export.
Dandy will package the files into a .zip archive and download it to your computer.
Save the file somewhere easy to find — your Desktop or a dedicated "Lab Cases" folder works well.
Extract (unzip) the archive so the individual STL and image files are accessible.

STEP 04

Scroll down to the Case Submission form on our homepage (or click the link below).
Fill in your doctor name, practice, case type, patient initials, shade, and due date.
Click "Attach Files" and select the STL files and any photos from the extracted folder.
Add any special instructions in the notes field, then click Submit Case.
You'll receive a confirmation email — and we'll follow up if we have any questions.

Include all scan files

Export the full preparation scan, opposing arch, and bite registration STLs when available. More data means a better fit.

Add shade photos

A photo of the adjacent teeth in natural light helps us match shade more accurately than a tab alone.

File size limit

Our portal accepts files up to 25 MB each. Large STL files are automatically chunked and uploaded securely — no need to compress them.

Questions?

Email us at [email protected] and we'll walk you through it.

Head back to the homepage and use the Case Submission portal.